Frequently Asked Questions – La La Shoeland

Frequently Asked Questions


Across the board

Are your shoes for men or women?

La La Shoeland is men store only.

Where are your shoes made?

Our shoes are manufactured in Turkey & Europe.

How do I get assistance if I need help?

Please email us at lalashoeland@gmail.com, or get in touch through live chat on our website: www.lalashoeland.com.

Do you sell vegan material shoes?

All our sneakers are made of eco friendly premium vegan materials.


Payments

What forms of payment do you accept?

We accept credit and debit cards, Pay Pal, Apple Pay, Google Pay, Facebook Pay.  U.S. clients may also pay in four bi-weekly installments using Shop Pay.

Is it safe to use my credit card on La La Shoeland website?

La La Shoeland’s checkout is powered by Shopify, which is certified Level 1 PCI DSS compliant. This compliance covers all six PCI standard categories: maintaining a secure network, protecting cardholder data, maintaining a vulnerability management program, implementing strong access control measures, regularly monitoring and testing networks, and maintaining an information security policy.

When will I be charged?

You will be charged as soon as your order is processed, which can take up to one hour.

What is Shop Pay?

Shop Pay gives you options for you to pay the amount in full or pay for your order in manageable installments. The installment plan is interest-free and split into four equal payments that are charged to your card every two weeks.


Orders

Can I change my order?

We cannot make changes to your order after it has been placed. If you accidentally placed an order and would like to return it, please email us at lalashoeland@gmail.com.

Can I change my shipping address?

If you accidentally put the wrong shipping address, please email us ASAP at lalashoeland@gmail.com.

Do I need an account to place an order?

No, you can place an order as a guest. However, creating an account will make checking out easier in the future, as we will securely save your name, address, and the last four digits of your credit card number for you. Plus, we’ll keep you updated on product launches if you create an account!

The product I want is out of stock in my size. Will it be restocked?

Core styles will be restocked! Seasonal colorways and collaboration products are produced in limited quantities and will not be restocked.

How do I know you received my order?

You’ll receive a confirmation email from lalashoeland@gmail.com immediately after placing your order.


Shipping

When will my order ship?

If you place your order on Monday - Thursday, it will ship the next day. All orders placed on Friday and weekends will ship the following business day.

What shipping methods do you offer? 

Standard: 5-8 business days (free)*
Express: 3-5 business days ($11)

Where do La La Shoeland orders ship from?

Orders are shipped from 2 of our warehouses:  Los Angeles, California or Izmir (Turkey).

Can I track my order?

Yes. You will receive a shipment information email, which includes a tracking number. Please allow 48 hours before tracking your order.

Do you ship internationally?

Yes, we do offer international shipping for FREE!

Will I be charged taxes?

Yes. All applicable taxes will automatically apply to your order at checkout.


Returns

What is your return policy?

If you are not 100% satisfied with your purchase from La La Shoeland you can return your item(s) for a full refund within 30 days of purchase. Returns are FREE. Please contact us at lalashoeland@gmail.com and give us the reason for return and request the return label. (Returns must be unworn, in the state you received them, and in the original packaging.)  For more information on returns, please visit: https://www.lalashoeland.com/pages/refund-and-return-policy. 

Can I exchange product?

Absolutely. Please write us at lalashoeland@gmail.com and give us detailed explanation about your exchange.

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